At Pearson Phoenix we recognise that customer satisfaction starts, not ends, with delivery of the software. A wide range of services is available to users including data conversion and initial implementation, followed by ongoing training, generous telephone support and an online support service.

Implementation
Having chosen your software it’s vital that the implementation goes smoothly. Change management within any organisation can be challenging but needn’t be a painful process...

Project Management
Local Authorities adopting any Pearson Phoenix solution across their region can take advantage of our project management service...

Data Migration
Pearson Phoenix offer a range of data migration services to ensure that data held in existing systems can be fully integrated into your new solution...

Training
Phoenix offer a comprehensive range of training, designed to enhance and accelerate the use of your MIS...

Support
Our Help Desk wins us many new customers simply on the strength of its excellent reputation for personal, expert and patient advice...

Maintenance
Choosing new software solutions for any requirement is challenging and the maintenance of that software can become an extremely costly exercise dependent upon the solution chosen...

Account Management
Once your school or authority has begun using Pearson Phoenix software, our service to you does not end there...